Shipping policy
Last Updated: 05/29/2026
Thank you for shopping with CapCooler. We’re committed to delivering your order as quickly and efficiently as possible. Because we work with global fulfillment partners, please read our shipping policy carefully before placing your order.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-demand periods (sales, holidays, product launches), processing may take up to 5 business days.
Once your order is processed, you will receive a confirmation email with tracking information.
🚀 Shipping Times
We partner with international fulfillment centers to ensure fast and reliable delivery.
Estimated delivery times:
- 🇺🇸 United States: 7–14 business days
- 🇨🇦 Canada: 10–18 business days
- 🇬🇧 United Kingdom & Europe: 7–15 business days
- 🌎 Rest of World: 10–20 business days
Please note: these are estimated delivery windows and may vary due to customs, weather delays, or carrier disruptions.
📍 Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear after shipment, as carriers may take time to scan and update packages.
You can track your order anytime using the link provided in your confirmation email.
⚠️ Shipping Delays (Important)
Because CapCooler ships from international warehouses, delays can occasionally occur due to:
- Customs processing in your country
- Carrier delays or high shipping volume
- Weather disruptions or global events
We do our best to minimize delays, but these factors are outside of our control.
If your order is delayed beyond the estimated timeframe, please contact our support team and we will assist you immediately.
📦 Multiple Shipments
In some cases, your order may be shipped in multiple packages depending on product availability and warehouse location.
If this happens, you will receive separate tracking numbers for each shipment.
🌍 Customs, Duties & Taxes
CapCooler is not responsible for any customs fees, import taxes, or duties applied by your country.
These charges (if applicable) are determined by your local customs office and are the responsibility of the customer.
❌ Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us immediately at [your support email] within 12 hours of ordering.
📬 Lost or Stolen Packages
If your tracking shows “delivered” but you have not received your package:
- Check around your property and with neighbors
- Contact your local carrier
- Reach out to us if the issue is unresolved
We will assist you in working with the carrier but are not responsible for lost or stolen packages after delivery confirmation.
💬 Contact Us
If you have any questions about your order or shipping, reach out anytime:
📧 Email: Support@CapCooler.com
⏰ Support Hours: Monday–Friday, 9am–5pm PST
🧠 Final Note
We appreciate your patience and support as we work with global partners to bring you the best possible version of CapCooler at the best price.