Refund policy

Last Updated: 05/29/2026

At CapCooler, we stand behind the quality of our products and want you to be satisfied with your purchase. Because we work with international fulfillment partners, we have a clear and fair return policy outlined below.

📦 Order Changes & Cancellations

We process orders quickly to ensure fast shipping.

  • Orders can only be modified or canceled within 12 hours of purchase
  • After 12 hours, your order is likely already in processing or fulfillment and cannot be changed

If your order has already been processed or shipped, it cannot be canceled.

🔁 Returns

We accept returns only under the following conditions:

  • The item arrives damaged or defective
  • You receive the wrong item
  • The product is significantly different from its description

To be eligible for a return:

  • You must contact us within 7 days of delivery
  • Provide clear photo or video evidence of the issue
  • Items must be unused (unless defective upon arrival)

❌ Non-Returnable Items

Due to the nature of our business model and international shipping costs, we do not accept returns for:

  • Buyer’s remorse (e.g., “I don’t like it”)
  • Wrong size or color chosen by customer (if applicable)
  • Packages delayed due to shipping carriers or customs
  • Items marked as “delivered” by the carrier

💸 Refunds

Once your return request is approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days after approval
  • Shipping fees (if applicable) are non-refundable

In some cases, we may offer:

  • Partial refunds without requiring a return (for minor issues)
  • Replacement product instead of refund (faster resolution)

We aim to resolve issues fairly and quickly.

📦 Lost or Delayed Packages

If your order is delayed beyond the estimated delivery window, please contact us.

We consider packages lost if:

  • No tracking updates for 15+ business days after shipment, or
  • Delivery exceeds 30 business days total (varies by country)

In these cases, we may issue a replacement or refund depending on the situation.

🚚 Wrong Address Disclaimer

Customers are responsible for entering the correct shipping address.

We are not responsible for:

  • Orders shipped to incorrect addresses provided at checkout
  • Failed delivery due to incomplete address information

If you notice an error, contact us within 12 hours of ordering.

⚠️ Chargebacks & Disputes

We encourage customers to contact us directly before opening a dispute or chargeback.

Unauthorized chargebacks may result in:

  • Order cancellation from future purchases
  • Limited customer support eligibility

We are always happy to resolve issues fairly when contacted directly.

💬 How to Request a Return or Refund

To start a request, contact us at:

📧 Email: Support@CapCooler.com
Include:

  • Order number
  • Description of the issue
  • Photo/video evidence (if applicable)

We typically respond within 24–48 hours.

🧠 Final Note

Because CapCooler is fulfilled through global partners, we’ve designed this policy to balance fairness, product quality, and fast global shipping.

We appreciate your understanding and support as we scale our brand.